h5bj Privacy Policy

1. Who We Are

h5bj is an online casino and sports betting platform accessible at h5bj.co, operated by h5bj and its affiliated entities ("h5bj," "we," "us," or "our"). h5bj acts as the data controller in respect of the personal information collected through the h5bj platform. This Privacy Policy describes how h5bj collects, uses, stores, and discloses personal data provided by players ("you") when registering for and using the h5bj platform.

This Privacy Policy should be read alongside h5bj's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data We Collect

h5bj collects the following categories of personal data from players:

• Identity Data: Full name, date of birth, copy of government-issued identification document (where identity verification is required), and nationality.
• Contact Data: Mobile phone number (used as the primary account identifier on h5bj), and email address where provided.
• Account Data: Username, encrypted password, account preferences, responsible gaming limit settings, and communication preferences.
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (e.g. JazzCash or Easypaisa account reference numbers, bank account details used for transfers), PKR wallet balance history, and bonus transaction records.
• Technical Data: IP address, device type and model, browser type and version, operating system, session timestamps, and general geolocation data derived from IP address.
• Usage Data: Games played, bet amounts, wagering history, sports markets accessed, session duration, login history, and platform navigation patterns.
• Communications Data: Content of live chat support interactions, email correspondence with h5bj support, and feedback submissions.

3. How We Collect Your Data

h5bj collects personal data through the following means:

• Direct provision: Information you provide when registering an account on h5bj, completing identity verification, making deposits or withdrawal requests, or contacting h5bj support.
• Automated collection: Technical and usage data collected automatically through your interaction with the h5bj platform, including via cookies and similar tracking technologies described in Section 9.
• Third-party sources: Identity and fraud verification data from third-party verification service providers engaged by h5bj; payment confirmation data from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment processors; and, where applicable, data from licensing or regulatory authorities.

4. Purposes for Processing Your Data

h5bj processes your personal data for the following purposes:

• To create, maintain, and administer your h5bj account and provide the services you have requested.
• To process PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, and bank transfers.
• To verify your identity and age in compliance with applicable regulations, including confirming that you are at least 18 years of age.
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited conduct.
• To deliver customer support via live chat and other communication channels.
• To send you account-related communications, including transaction confirmations, security alerts, and promotional offers (where you have opted in).
• To enforce h5bj's Terms & Conditions and Responsible Gaming Policy, including applying player-requested deposit limits, self-exclusion periods, or account closures.
• To improve the h5bj platform through analysis of aggregated and anonymised usage data.
• To comply with legal and regulatory obligations applicable to h5bj's operations.

5. Legal Bases for Processing

h5bj processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and h5bj (account operation, payment processing, service delivery).
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where such interests are not overridden by your fundamental rights.
• Consent: Processing for optional marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting h5bj support.

6. Sharing Your Data

h5bj does not sell your personal data. h5bj may share your personal data with the following categories of third parties solely to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network processors, to facilitate your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged by h5bj to confirm player eligibility.
• Game content providers: Certified game studios whose titles are hosted on h5bj, to the extent necessary for game operation and RNG certification.
• Regulatory and law enforcement authorities: Where h5bj is required by law to disclose information, or where disclosure is necessary to protect h5bj's legal rights or prevent harm.
• Group companies: Affiliated entities within the h5bj corporate group, where necessary for internal administrative purposes and subject to equivalent data protection standards.

All third-party service providers engaged by h5bj are bound by contractual data protection obligations and are prohibited from using your personal data for their own independent purposes.

7. International Data Transfers

h5bj operates internationally and your personal data may be transferred to and stored on servers located outside Pakistan. Where such transfers occur, h5bj ensures that appropriate safeguards are in place to protect your data, including contractual protections equivalent to those that would apply if the data were processed within Pakistan. By using h5bj, you consent to such international transfers subject to these safeguards.

8. Data Retention

h5bj retains your personal data for as long as your account remains active and for such further period as is required to comply with h5bj's legal and regulatory obligations. In practice, this means:

• Account data and transaction records are retained for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Customer support communication records are retained for three years from the date of the relevant interaction.
• Technical and usage data used for platform analytics is retained in anonymised or aggregated form only, beyond the period necessary for its original operational purpose.

Upon expiry of the applicable retention period, h5bj will securely delete or anonymise your personal data.

9. Cookies and Tracking Technologies

h5bj uses cookies and similar tracking technologies on the h5bj platform for the following purposes:

• Essential cookies: Required for the platform to function, including session management and login state. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect aggregated analytics data about how players interact with h5bj, enabling ongoing platform optimisation.
• Functional cookies: Used to remember your platform preferences, such as language settings and game lobby filters.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using h5bj but may affect certain platform features. h5bj does not use third-party advertising or cross-site tracking cookies.

10. Security of Your Data

h5bj implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the h5bj platform.
• Encrypted storage of sensitive data including passwords (stored as salted hashes — never in plain text) and payment method identifiers.
• Strict internal access controls ensuring that h5bj staff can only access personal data on a need-to-know basis.
• Regular security assessments and vulnerability testing of the h5bj platform infrastructure.

In the event of a data security incident that poses a material risk to your rights and interests, h5bj will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

11. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by h5bj:

• Right of access: Request a copy of the personal data h5bj holds about you.
• Right to rectification: Request correction of any inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where retention is no longer necessary, subject to h5bj's legal retention obligations.
• Right to restriction: Request that h5bj restrict processing of your data in certain circumstances while a dispute or review is ongoing.
• Right to object: Object to processing based on h5bj's legitimate interests.
• Right to withdraw consent: Withdraw any consent you have previously given for optional processing (such as marketing communications) at any time.

To exercise any of these rights, contact h5bj's support team via live chat (available 24/7 on the platform). h5bj will respond to all data rights requests within 30 days of receipt.

12. Children's Privacy

h5bj is strictly intended for adults aged 18 and above. h5bj does not knowingly collect personal data from persons under the age of 18. If h5bj becomes aware that personal data has been collected from a person under 18, that data will be deleted and the associated account will be closed immediately. Parents or guardians who believe their child may have registered on h5bj should contact h5bj support via live chat immediately.

13. Changes to This Policy

h5bj may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be communicated to registered players via a notice on the h5bj platform prior to the change taking effect. The "Last updated" date at the top of this policy reflects the date of the most recent revision. Your continued use of h5bj following notification of changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or h5bj's data practices, please contact our support team:

• Live Chat: Available 24/7 directly on the h5bj platform — the fastest way to reach us for data rights requests.
• Email: [email protected]

h5bj aims to acknowledge all privacy-related requests within 48 hours and to respond fully within 30 days.